Customs Brokerage Agent - Fixed Term Contract

Customs Brokerage Agent - Fixed Term Contract

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position:

To ensure the proper and timely clearance and release of consignments, while providing an exceptional customer service within the Customs Brokerage department.

Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels.

Attention to detail is essential to be successful within this role. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent interpersonal, organizational & time management skills in addition to the professional attitude that exemplifies the Expeditors culture.

Major

Duties and Responsibilities:

• Prepare customs entries in Customs ware or other customs software.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.
• A good understanding of customs procedures and the customs declaration process
• Scrutinizing documents and other information sources to ensure that sufficient information is available to prepare a customs declaration is in accordance with customs regulations.
• Adhere, where applicable to non-customs regulations (SPS shipments, licensing requirements, prohibitions and restrictions)
• Adhere to the clearing instructions provided by the customer
• Verification that documentation/information provided covers the shipment being customs cleared (e.g. weights and numbers indicated on commercial documentation matches the information provided on the transportation documents)
• Identify missing or incorrect information on commercial invoices
• Correctly, following customers instructions as taken up in the “Customer SOP” with regards to HTS classification, customs value determination, origin of goods, and the applicability of preferential rates of duty or treatment.
• Recording all communications with customs in the relevant shipment file
• Identify and implement improvement opportunities via our tools ( Profiles, Edoc lift)
• High level of knowledge and usage of Expeditors systems tools and applications (e.g. expo.Customs, e.Doc, CFIT, ETMS, expo,Accounting)
• High level of knowledge and usage of applicable customs declaration software
• Work with Customs Compliance Management and Customs Brokerage management to ensure customs brokerage activity is compliance with regulations, company policies and standards.

Expeditors Key Performance Expectations

Exceptional Customer Service:Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute insolving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution:Consistently…