Assistant Driver Resource Manager

We are seeking an
Assistant Driver
Resource Manager
to join our Operations Team at London Kings Cross .

You will be reporting to the Lead Driver Resource Manager, your duties will include: ensuring that sufficient Train Crew are provided to run the services, to assist the Driver Resource Manager to ensure all necessary systems are updated to reflect the actual work schedule for Train Crew, manage the day to day operations at the depot in order to provide a safe, reliable and punctual train service to meet customer expectations.

• Support and assist your team to consistently deliver high levels of performance in all Resource Manager activity.
• Assist the Driver Resource Manager with Train Crews on Genius, TRENT and SHEILA system and other systems are kept up-to-date to reflect Train Crews booking on, as well as actual work undertaken during shift, including in times of disruption.
• Managing Drivers and other relevant staff when they sign on to ensure they are in a fit and proper condition at both unsupervised and supervised depots.
• Assist the Driver Resource Manager, creating schedule/diagram cards
• Assist Driver Resource Managers to ensure that you comply with ‘Hidden' excess working hours is maintained, and that if any breaches do occur these are properly investigated.
• Assist in times of service disruption, liaison with Train Crew to ensure a timely return to normal working is achieved
• Ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to cause minimal delays to train services.

• Proven track record of line and resource management in a train environment
• Ability to plan in a fast changing environment
• A track record of delivering exceptional customer service in a transport industry
• Must have IT literacy, ability to interpret data and understand trends using Trent, Sheila, Genius, Microsoft Office and Performance Management systems
• Ability to work on own initiative as well as within a team
• Strong interpersonal skills and have the ability to influence

The successful candidate will enjoy free travel on GTR rail network, discounted travel on other train operating companies and London Underground, a final pension salary scheme, discounted travel on Eurostar after 1 years service and discounts from high street shops.

“I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.”

“It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be.

I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.”

Tonderai Matizha-Johnson
Area Operations Manager

“When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.”

“Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.”

“If you’ve always had an interest in rail, or maybe you’re…