Airside Ramp Team Leader

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to ensure rosters meet customer and operational requirements
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
• Maintain up-to-date manuals and documentation as required
• Build and maintain relationships with customers and Airport Authorities
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
• Ensure compliance with Swissports SOPs and policies
• Ensure maximum efficiency in the operation of inbound and outbound flights
• Resolve conflict and irregularities and take appropriate action
• Responsible for maintenance of assigned equipment and materials
• Contribute/assist with local emergency plans
• Other duties as assigned

• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and lift up to 32kg throughout a shift if required.
• Able to work as part of a team in a challenging environment
• Previous experience working in an aviation environment is desired
• Experience of leading teams
• Excellent organisational and planning skills
• Excellent oral and written communication skills
• Proficient in Microsoft Office
• A full driving licence

• Satisfactory completion of three years continuous service typically
• Attainment of competency in all basic, intermediate and advanced tasks and duties
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
• Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
• Further progression / promotion - subject to successful application to job vacancies arising