Flight Crew Manager

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

At British Airways, delivering a safe and reliable operation doesn't stop at planning - it depends on strong, supportive leadership across our Flight Operations community. Our Flight Crew Managers play a vital role in creating an environment where our pilots can perform at their best, ensuring every flight is underpinned by safety, professionalism, and operational excellence.

As a Flight Crew Manager, you'll lead and support a large team of around 200 pilots, managing performance and navigating complex people matters, while promoting a culture of safety, inclusion and continuous improvement. Through strong relationships, empathy, sound judgement and a calm, resilient approach, you'll help ensure our operation runs efficiently while fostering a motivated and high-performing pilot community.

There is a limited amount of shift-based work as part of this role. The role requires, on average, one weekend of work per 10 weeks and one week of early starts ) or late finishes ) per 10 weeks.

The working pattern is otherwise flexible, with 4 days in a BA location (Waterside, CRCor LGW, depending on fleet) as standard. Shift based roles attract an additional allowance.

• Leading and managing a large team of pilots, supporting them across all aspects of their role and career journey

• Promoting a strong culture of safety, wellbeing and inclusion, ensuring pilots feel supported and engaged

• Managing complex people matters, including performance, attendance, and operational issues, in line with business needs

• Acting as a key point of contact between the pilot community and wider Flight Operations teams on people-related matters

• Supporting pilots following operational incidents or personal challenges, providing appropriate guidance and care

• Overseeing and delivering key people processes, including return-to-work discussions, absences reviews and policy application

• Ensuring compliance with safety, regulatory and corporate policies, including fitness to operate and training requirements

• Driving operational effectiveness by supporting improvements to procedures, safety standards and day-to-day operations

• Strong interpersonal and communication skills, with the ability to build trust and influence a large, diverse pilot community

• A resilient and calm approach, with the confidence to manage complex situations and perform under pressure

• Proven ability to coach, develop and motivate colleagues to deliver high performance

• Sound judgement and decision-making skills, with the ability to balance people needs with operational priorities

• The confidence to handle challenging conversations and manage conflict effectively

• A flexible, organised mindset, able to prioritise and adapt quickly in an operationally critical environment

• Experience of people management in an airline context or similar operational role
  - Essential

• Experience…