Air Freight Gateway Coordinator

Job title:

Air Freight Gateway Coordinator

Location:

Feltham, TW14

Salary: £35,000

My client is looking for an experienced Air Freight Gateway Coordinator to join their busy and growing air freight operations team. This is an excellent opportunity for someone with a strong background in air freight imports and exports along with gateway operations who thrives in a fast-paced logistics environment.

• Coordinate and manage daily Air export and import gateway operations from arrival through to final delivery.
• Monitor inbound schedules and ensure prompt processing of import shipments.
• Arrange deconsolidation of master air waybills (MAWBs) into individual house air waybills (HAWBs).
• Prepare, review and process all import documentation, ensuring accuracy and compliance.
• Liaise with airlines, handling agents, overseas offices, customers and transport providers to ensure smooth shipment movements.
• Coordinate customs clearance activities, working closely with customs brokers to minimise delays.
• Ensure all import and export entries and supporting documentation are completed accurately and within required deadlines.
• Arrange final mile deliveries with approved transport providers.
• Monitor shipment milestones and proactively communicate updates to customers.
• Resolve operational issues quickly and professionally, providing effective solutions to customers and stakeholders.
• Process job costing, supplier invoices and customer billing accurately within agreed time frames.
• Maintain accurate shipment records within the freight forwarding operating system.
• Ensure all KPI and service level agreements are achieved.
• Identify opportunities to improve operational efficiency and customer service.
• Build and maintain strong relationships with customers, airlines, overseas partners and internal departments.

• Previous experience within Air Freight Imports or Air Export Gateway Operations.
• Strong understanding of air freight import and export procedures and also gateway operations.
• Working knowledge of HMRC Customs procedures and CDS entries.
• Experience handling MAWB and HAWB documentation.
• Knowledge of IATA regulations and airline procedures.
• Experience using Cargo Wise, ASM Sequoia, Descartes or similar freight forwarding software.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise multiple shipments.