Fleet Shift Manager

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, Hello Fresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Nordic Ninja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

The Fleet Shift Manager oversees the work of the Fleet Coordinators. This team owns the day-to-day control, inspection, and performance of the vehicle fleet, ensuring vehicles are safe, available, compliant, and cost-controlled.

This team is responsible for early detection of damage and risk, fast recovery of repair costs, and close coordination with Maintenance and Operations to protect vehicle uptime and service reliability.

This team is also responsible for Fleet coordinating Delivery Driver daily vehicle collection & return.

This role involve team management as well as execution support.

Location will be primarily at one of our vehicle storage locations, but will involve some travel to and time at the nearby Depot. You may be asked to - very occasionally - support at our other Depot.

You will be working 5 in 7 days; this could be either Sun-Thurs or Tues-Sat.

You will report to one of our Fleet Senior Managers.

Team management:

• Ensure high process adherence and standards on-site, across Front-end and Back-end teams

• Manage team of Coordinators & Night Chargers

• Ensure coverage in case of sickness / absence

• Escalate & fix issues

Execution support:

• Daily on-site execution support

• 2 mornings / week - vehicle inspections at different site

• Cover for team-members’ sickness / holidays as needed

Vehicle-related responsibilities:

• Ensure all vehicles are inspected, logged, and controlled to agreed standards.

• Carry out basic repairs where possible and collaborate with local garage for more complex repairs

• Coordinate repairs and servicing with Fleet Maintenance to minimise downtime.

• Coordinate On the Road Breakdown with Fleet Maintenance/Third Party Partners to minimise downtime.

• Protect fleet uptime through early issue identification and prioritisation.

• Monitor driver behaviour and elevate safety or performance risks.

• Ensure key management processes followed & regularly audit keys.

• Ensure full compliance with health & safety and fleet standards.

• Produce clear fleet performance insights and improvement actions.

Driver-related responsibilities:

• Morning shift:

  • Allocate & hand over vehicles to Delivery Drivers, & coordinate route allocation.

• Evening shift:

  • Receive vehicle returns, ensure vehicles correctly returned with keys.

  • Receive undelivered parcels & return to Depot.

• 2-5 years’ experience operating in…