Reverse Logistics Technician

Scope:
Follows established procedures on routine work. Requires detailed instructions.

• Support & cross-train into all L1 ITAM services as needed to maintain day-to-day operations for forward and reverse logistics.
• Assist with inventory, asset management and e-recycling.
• Use ticketing systems with a focus on customer service, SOP adherence, and quality.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize inventory data management software to maintain inventory accuracy and workflow.
• Triage, handle, and fulfil customer requests via a web portal and in person as needed.
• Receive and inspect return shipments.
• Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items, and other concerns; notify the appropriate person or vendor.
• Load and unload shipments; perform loading dock duties as assigned.
• Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot checks as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Hardware data destruction and collection for e-recycle.
• Hardware sanitization and quality checks to ensure hardware reliability and reuse.
• Coordinate with third party vendors for executing collection and recycling activities.
• Other duties as required.

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills, including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment—pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Proficient English communication in terms of speaking, writing and reading.