Warehouse Team Leader Dispatch

About Us

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do ’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

The Dispatch Team Leader is responsible for overseeing the day‑to‑day running of the dispatch department, ensuring customer orders are accurately prepared, loaded and dispatched on time. Leading by example, the role is focused on maintaining high standards of quality, safety and efficiency, while motivating the team to achieve operational targets and deliver an excellent service to customers.

• Competitive Pay & Work‑Life Balance:
  With a great pay rate of £26,529 per year and a reliable schedule.
• Location – Doncaster DN67BD
  .
• Working hours:
  
  39 hrs per week, Monday to Thursday 6:00am – 1:50pm, Friday 6:00am – 2:05pm.
• Growth and Training:
  Learn new skills and develop your career with us.
• Generous holiday allowance – the better you stay, the better you get.
• Enhanced maternity, paternity and adoption leave.
• Discounts:30% off DFS and Sofology products for yourself and discounts for friends and family, plus savings at big brands like Sainsbury’s, ASOS, and IKEA.
• Wellbeing Perks:
  Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings:
  Join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay:
  Peace of mind with Life Assurance and Company Sick Pay.

• Leading, motivating and developing the Dispatch team to consistently achieve daily operational and delivery targets.
• Planning, organising and prioritising workloads to ensure customer orders are dispatched accurately, efficiently and on time.
• Overseeing the safe loading of vehicles, ensuring all products are handled with care and protected from damage during transit.
• Checking that all customer orders are complete, correctly labelled and supported by accurate dispatch documentation before leaving the site.
• Carrying out final quality checks to ensure all products meet company standards before dispatch.
• Working closely with Production, Planning, Upholstery teams to ensure a smooth flow of products and on‑time deliveries.
• Monitoring daily dispatch performance, identifying potential issues and implementing solutions to minimise delays and maintain service levels.
• Maintaining accurate dispatch records, delivery documentation and stock movement information.
• Promoting and maintaining high standards of Health & Safety, housekeeping and safe working practices throughout the department.
• Managing team attendance, performance and productivity, providing coaching, guidance and support to maximise performance.
• Training and developing team members, supporting new starters and encouraging continuous improvement and up‑skilling.
• Investigating dispatch discrepancies, product damage and delivery issues, implementing corrective actions to prevent recurrence.
• Ensuring all vehicles are loaded safely, efficiently and in compliance with legal weight limits and transport regulations.
• Identifying opportunities to improve dispatch processes, increase efficiency and reduce waste.
• Leading by example, fostering a positive, collaborative and accountable team culture.

• Experience in a supervisory or team leader role within a dispatch, warehouse or manufacturing environment.
• Experience of Lean methodologies.
• Strong organisational and planning skills, with the ability to manage multiple priorities in a fast‑paced operation.
• Excellent attention to detail, ensuring customer orders are dispatched accurately and without error.
• Experience coordinating dispatch activities and meeting strict delivery deadlines.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• A proactive approach to problem‑solving and continuous improvement.
• Good communication skills, with the ability to work collaboratively across departments.
• A strong understanding of Health & Safety and safe manual handling practices.
• Experience using warehouse or dispatch management systems would be advantageous.
• A forklift truck licence (or willingness to be trained) would be beneficial, depending on operational requirements.
• Flexibility to adapt to changing business priorities and operational demands.

Our Commitment to Inclusion:
We’re committed to a culture where everyone feels welcome, valued, and can thrive  celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks.

(All roles are subject to satisfactory DBS checks.)