Director of Warehouse Operations

Warehouse Operations & Logistics Solutions Manager Must have:
Chinese Speaking

Location: London, UK or Amsterdam, Netherlands (On-site)

We're partnering with a leading global eCommerce business that is rapidly expanding its logistics and fulfilment network across Europe.

As part of this growth, we're looking for an experienced Warehouse Operations & Logistics Solutions Manager to lead large-scale warehouse operations, optimise fulfilment performance, and design scalable logistics solutions across the European network.

This is an exciting opportunity to join a fast-paced, technology-driven organisation where you'll play a key role in building, scaling and optimising warehouse operations that support millions of customer orders.

• Lead the design, implementation and optimisation of warehouse and logistics solutions to improve efficiency, scalability and operational performance.
• Drive warehouse network optimisation, fulfilment expansion and capacity planning initiatives across Europe.
• Lead warehouse setup, greenfield launches and warehouse expansion projects.
• Partner with cross-functional teams to understand business requirements and translate them into scalable operational solutions.
• Manage relationships with third-party logistics (3PL) providers and warehouse partners.
• Develop, monitor and improve warehouse KPIs, SLAs and operational performance.
• Identify opportunities to improve warehouse productivity, service quality and customer experience.
• Drive continuous improvement initiatives, process optimisation and operational excellence.
• Support warehouse automation, WMS optimisation and innovative logistics solutions.
• Analyse operational performance and implement data-driven improvements across warehouse operations.

We're looking for someone who has:

• 10+ years of experience in warehouse operations, fulfilment or logistics.
• Proven experience managing large-scale warehouse or fulfilment operations
  .
• Strong experience within high-volume eCommerce or marketplace logistics
  .
• Demonstrated experience in warehouse setup (0→1), greenfield warehouse launches, expansion or scaling warehouse operations
  .
• Experience managing multi-site warehouse operations.
• Strong experience working with third-party logistics (3PL) providers.
• Proven track record of improving warehouse productivity, efficiency and operational performance.
• Experience developing and managing operational KPIs and SLAs.
• Strong stakeholder management and cross-functional leadership skills.
• Excellent analytical and problem-solving abilities.
• Fluent in English and Mandarin.

Experience in one or more of the following is highly desirable:

• End-to-end warehouse setup (0→1) and fulfilment centre launches.
• Warehouse network optimisation and expansion.
• Multi-site warehouse operations across Europe.
• Warehouse automation and Warehouse Management Systems (WMS).
• Capacity planning and operational scaling.
• Lean, Six Sigma or continuous improvement methodologies.
• eCommerce platform or marketplace logistics operations.

We're particularly interested in professionals from:

• Marketplace logistics organisations
• High-volume fulfilment operations
• Contract logistics providers supporting eCommerce
• Large warehouse and distribution network operations

• Join one of the world's fastest-growing eCommerce businesses.
• Lead strategic warehouse and fulfilment initiatives across Europe.
• Work on complex, high-impact logistics and operational challenges.
• Be part of an innovative, technology-driven organisation with outstanding career growth opportunities.
• Collaborate with international teams in a dynamic and fast-paced environment.

Location: London, UK or Amsterdam, Netherlands (On-site)