Customer Service Manager

Summary:We are a fast‑paced aviation company with rapid growth opportunity, and we are seeking a highly motivated Customer Service Manager to join our team. This position will participate in a variety of customer service level projects with direct engagement with both internal and external customers. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction.

This position is perfect for someone with a passion for customer service and an eagerness to grow, learn and become part of a winning team.

Responsibilities:

• Reports out production status and forecast daily with production leadership and team to ensure customer needs are met.
• Collaborates with Operations and Purchasing to create, manage and track customer‑focused throughput plans to drive decreased turn times and first‑in‑first‑out (FIFO) service.
• Management of customer side optimal stock‑level maintenance and strategic decision‑making as related.
• Engages with leadership to prioritize critical initiatives, projects, and goals.
• Works collaboratively with sales team to ensure clear and effective customer communication.
• Handles and resolves more complex customer requests or pain points.
• Invoices customers timely and accurately.
• Supports outside sales on quotes and new opportunities.
• Supports shipping and receiving of material.
• Perform other duties as assigned.

What you’ll bring:

• At least 2+ years of experience in customer service or related experience.
• Bachelor’s degree in Business, Communications or other related field.
• A self‑motivated, driven, go‑getter who wants to help enhance our customer experience at Aero Repair.
• Well organized and detail oriented, with the ability to work on multiple projects simultaneously, often with a deadline.
• IT Experience in MS Office and ERP experience (Quantum) is preferred.
• Must be a team player.
• Bonus, but not required:
  Repair and Overhaul experience in aviation.

Benefits:Aero Repair provides a comprehensive suite of benefits including medical, dental, vision, short and long‑term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on a providing health and financial stability throughout the employee’s career.

Sign on Bonus: $1,000.00 Conditions Apply.

About Aero Repair:

• Aero Repair is a rapidly growing FAA authorized aviation service provider with ten locations throughout North America. Headquartered in Londonderry, New Hampshire, Aero Repair was founded in 1994. Today, Aero Repair employees are some of the most talented, well‑seasoned leaders in the industry. Success for us means being part of a collaborate team where goals are exceeded, and people matter. We offer a competitive salary, market leading benefits, a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry.
  
  If that sounds like something you’d like to be part of, we’d love to hear from you.

Lowell, MA $-$ 1 week ago