Front Desk Receptionist

About the Job

Cardiovascular Specialists of New England (CSNE) is on a mission to redefine heart health and elevate the lives of patients with cardiovascular conditions in New Hampshire. We use our advanced skills and technology to assess, diagnose, and treat general and complex cardiovascular conditions, including heart failure, heart valve disease, arrhythmia, and coronary artery disease.

What you’ll do:

• Warmly greet patients and visitors as they arrive
• Oversee front desk operations of the New Hampshire office
• Assist with the check-in process, verifying patient information and insurance details
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organize and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up-to-date records
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Handle patient concerns and complaints in a professional and empathetic manner

What you’ll need:

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast-paced environment
• Empathetic and patient-focused approach
• Professional appearance and demeanor
• Athena experience preferred

Work Location:

You will work out of the Manchester or Londonderry, New Hampshire office.

Additional Information

Full-time hourly range of $20-$21 per hour plus medical, dental, and vision.

Equal Employment Opportunity

Cardiovascular Specialists of New England is an equal opportunity employer. We do not discriminate on the basis of protected status. This posting does not imply any contract of employment.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not affect the hiring process or future employment. Information provided will be confidential.

Disability Status and related categories are listed for compliance with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). This information is used to measure outreach and recruitment efforts and is kept separate from hiring decisions.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement
• Epilepsy or other seizure disorder
• Gastrointestinal disorders
• Intellectual or developmental disability
• Mental health conditions
• Mobility impairment
• Nervous system conditions
• Neurodivergence (e.g., ADHD, autism, dyslexia)
• Partial or complete paralysis
• Pulmonary or respiratory conditions
• Short stature
• Traumatic brain injury

PUBLIC BURDEN STATEMENT:
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