IT Business Analyst​/Project Manager

Description

Navis Food Partners, a leading food service company with annual revenues of $600 million, is currently seeking two highly qualified IT Business System Analysts/Project Managers for a dynamic, cross-functional role supporting our operations in the New England area. These positions will be based in our Londonderry, NH and West Haven, CT location.

The IT Business Analyst/Project Manager is responsible for managing technology projects from initiation through successful delivery while simultaneously performing core business analysis functions. This role plays a critical part in ensuring that IT systems, including ERP, WMS, and CRM, are aligned with company objectives and fully support operational performance in food distribution.

Key Responsibilities:

Business Analysis

• Elicit, analyze, document, and validate business requirements for IT projects, focusing on processes unique to food distribution (e.g., inventory management, cold chain logistics, route optimization, demand forecasting).
• Act as the primary liaison between business stakeholders (operations, finance, sales) and the IT development/implementation teams.
• Perform gap analysis and recommend strategic system enhancements.

Project Management

• Plan, execute, and finalize IT projects according to strict deadlines and within budget, using established PM methodologies (Agile/Waterfall).
• Manage project teams, resources, scope, risk, and stakeholder expectations.
• Develop and maintain comprehensive project documentation, plans, and reports.

Data Analysis & Reporting (Power BI)

• Design, develop, and maintain impactful reports and dashboards using Power BI to provide actionable insights into distribution, sales, and operational performance.
• Translate complex data sets into clear, visual stories for executive and operational review.

User Training & Change Management

• Develop and deliver effective, role-specific user training programs and materials for new systems and features to ensure high adoption rates across the organization.
• Lead change management efforts to minimize disruption and maximize the benefits of new IT solutions.
• Perform other duties, as required.

Qualifications:

• Minimum of 5 years of combined experience in IT Business Analysis and Project Management.
• Desirable experience working within the food distribution, logistics, or a highly regulated supply chain industry.
• PMP (Project Management Professional), CBAP (Certified Business Analysis Professional), or Agile/Scrum certifications are highly desirable.
• Proficiency in Power BI for data modeling, visualization, and dashboard creation, and project management tools.
• Solid understanding of ERP/WMS systems common in distribution environments.
• Strong communication, presentation, and interpersonal skills with the ability to work effectively with stakeholders at all levels of the organization.
• Proven ability to work independently, and manage multiple priorities and complex projects simultaneously.
• Strong analytical and problem-solving capabilities.

Core Competencies:

• Business & Systems Analysis:
  Elicits, documents, and validates requirements across ERP, WMS, and CRM to optimize distribution processes. Performs gap analysis and recommends system/process enhancements that improve efficiency.
• Project Management Excellence:
  Manages IT projects end-to-end, balancing scope, budget, timelines, and resources. Applies Agile/Waterfall methods to deliver technology solutions that meet business needs.
• Data Analytics & Visualization:
  Designs dashboards and reports in Power BI to translate complex data into actionable insights. Communicates trends and performance metrics through clear data storytelling for leaders.
• Change Management & Training:
  Leads change initiatives to ensure smooth adoption of new systems with minimal disruption. Develops and delivers role-specific training programs to drive high user adoption.
• Communication & Stakeholder Management:
  Serves as liaison between IT and business units, ensuring alignment and shared understanding. Builds strong relationships with stakeholders to manage expectations and facilitate decisions.
• Analytical & Problem-Solving:
  Diagnoses system and process issues with strong quantitative and critical-thinking skills. Develops innovative solutions to address operational and technology challenges.
• Industry & Technical Knowledge:
  Brings expertise in ERP/WMS systems and best practices in distribution/logistics. Applies knowledge of compliance and regulatory requirements unique to food distribution.
• Adaptability & Execution:
  Manages multiple priorities effectively in a fast-paced, evolving environment. Works independently while collaborating cross-functionally to achieve results.