Customer Service Account Management Specialist

Working at Freudenberg:
We will wow your world!

• Collaborate with the sales, GATE, or market manager to ensure customer needs are met.
• Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience.
• Develop a working knowledge of assigned accounts and/or markets.
• Proactively reach out to key customers or establish contacts as needed.
• Support target initiatives/objectives and sales goals.
• Maintain updated information in CRM.
• Handle customer inquiries in a timely manner.

• 5-8 years’ experience in direct customer service, customer relations, inside sales or account management role.
• Degree in Business, Communication, Supply Chain or equivalent experiences.
• Experience in manufacturing or technical environment preferred.
• Proficiency with MS Office, CRM, and SAP (ERP) Systems.
• Working knowledge of supply chain processes.
• Strong verbal and written communications.
• Bilingual in French- a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication NA LP