Account Manager, Sales

The Account Manager develops and supports strong customer relationships by understanding customer needs, coordinating appropriate solutions, and providing responsive service throughout the sales and fulfillment process. The role serves as a primary point of contact for assigned customers and prospects and helps connect them with the company's equipment, products, and services.

This position is well suited to someone who is relationship-focused, organized, commercially aware, and comfortable learning how products and customer operations work. A technical mindset - the curiosity and ability to ask thoughtful questions, understand practical information, and explain solutions clearly - is valuable, but advanced technical expertise is not the primary requirement. The Account Manager works closely with internal specialists when a customer need requires deeper technical support.

• Serve as a responsive and professional point of contact for assigned customers, prospects, and business opportunities.
• Build an understanding of each customer's business, priorities, purchasing needs, service expectations, budget, and timing.
• Develop trusted, long-term relationships through consistent communication, dependable follow-through, and a strong service orientation.
• Conduct regular customer check-in, document needs and next steps, and ensure open items are addressed promptly.
• Monitor customer satisfaction, respond to concerns, and coordinate internal resources when service, delivery, project, or product issues require support.
• Communicate product and service information clearly and accurately, seeking assistance from technical or operational specialists when needed.
• Participate in customer meetings, facility visits, presentations, product demonstrations, and other relationship-building activities.
• Maintain working knowledge of the company's products, services, customer applications, and competitive strengths through ongoing learning and internal training.

• Develop assigned accounts by identifying recurring needs, replacement opportunities, product upgrades, complementary services, and additional contacts or locations.
• Create practical account plans that outline customer priorities, relationship goals, follow-up actions, and potential growth opportunities.
• Qualify inbound and self-generated leads by assessing customer need, timing, fit, and opportunity potential.
• Prospect within targeted industries and territories through referrals, networking, customer research, field activity, and coordinated marketing efforts.
• Ask effective discovery questions and gather the information needed to connect customers with appropriate company resources and solutions.
• Maintain consistent follow-up throughout the customer decision process and help move opportunities toward a timely resolution.
• Represent the company professionally at customer meetings, industry events, trade shows, facility tours, and other business-development activities.

• Gather complete and accurate information needed to prepare a quotation, including customer objectives, quantities, product preferences, schedule, delivery needs, site considerations, and other relevant details.
• Partner with Sales Operations, estimating, vendors, and operational or technical teams to develop accurate and appropriate quotations and proposals.
• Review proposals for scope clarity, pricing alignment, lead times, assumptions, exclusions, and customer‑specific requirements before presentation.
• Present and explain quotations and proposals, respond to questions within the role's knowledge and authority, and coordinate additional support when needed.
• Su…