Client Service Associate

Reports To:

The Client Services Associate will report to the Client Services Manager, or equivalent leadership.

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: shipping & receiving of mail & packages, fulfilling requests for document printing, delivering mail & packages to site staff, inventory of paper & supplies in copy rooms, providing basic copier support including changing toner cartridges and other light facilities responsibilities. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

• Provide 5-star customer service to all employees (in all forms of communication).
• Receive inbound mail & packages, use handheld scanner to capture package information in package tracking system, relocate items from loading dock to mail center or appropriate internal recipient.
• Handle all items received through adherence to all safety & security requirements and quality assurance processes.
• Send outgoing mail & packages utilizing postage meter and shipping software application.
• Review and reply to emails inquiries regarding incoming items, answer phone calls from site staff, assist clients who walk up to mail center.
• Light cleaning duties as assigned including maintaining the mail center and mail stations in a neat, orderly fashion.
• Cross train in other areas of mailroom operations.
• May be required to drive a company vehicle on occasion.
• Adhere to all required policies and procedures.
• Maintain a professional appearance and attitude at all times.
• Other duties as assigned by supervisor or manager.

• High School Diploma (or equivalent) required.
• 2+ years relevant work experience preferred.
• Ability to work independently with minimal supervision.
• Pallet jack, pull cart/dolly and handheld scanner experience preferred.
• Ability to work assigned work hours determined by manager plus occasional overtime on short notice.
• Strong verbal and written communication skills.
• Excellent customer service skills with a hospitality mindset.
• Current knowledge or ability to learn computer‑based systems required for functions of position, especially Microsoft Office.
• Knowledge and understanding of shipping & receiving procedures.
• Good organization and time management skills.

• Approximately 100% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to lift or move 20-40 lbs. or greater, frequently.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period.
  • Manual dexterity required for operating office machinery (desktop/laptop, phone, copy machines, binding equipment, etc.).
  • Able to sit for 2-3 hours at a time processing data and creating shipping labels.
  • Ability to work in an environment with changing climate conditions- e.g. hot weather, rain/snow and cold temperatures.

Travel:
None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$18.50 - $19.50 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and…