Loss Mitigation​/Collections Representative - Hybrid

Overview

The Loss Mitigation/Collections Representative - Hybrid role at Canvas Credit Union focuses on preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments, and recovering collateral. You will promote the credit union’s mission and strive to maintain positive member relations through professional, ethical, and responsible member contacts in a fast-paced, high call volume environment over the phone.

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts (training provided).
• CONTACT delinquent members regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE the financial situations of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

• You are delightfully off-beat: you’re different and proud of it!
• You are authentic and passionate about helping our Canvas team.
• You enjoy learning and want a career—not just a paycheck.
• You possess strong interpersonal skills and can connect with our members professionally and calmly.
• You’ve won service excellence awards and earned high fives and fist bumps for your awesomeness.
• You embrace change and seek new ways to serve our members and the community.
• You are a go-getter and self-starter who enjoys working independently (you’ll have plenty of teammates nearby).

You’ll be asked to work a flexible schedule Monday through Friday - 40 hours per week. You’ll use standard office equipment. The job posting is not a comprehensive listing of activities, duties, or responsibilities and may change. Canvas conducts pre-employment background reviews (criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). Applications accepted on an ongoing basis.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Accounting/Auditing and Finance