Front Desk Receptionist

Front Desk Receptionist – United Urology Group

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At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff. We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.

We offer competitive salaries, a great work/life balance, and outstanding benefits including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and more.

The Front Desk Receptionist provides superb customer service to patients & staff and supports the office, independently and with minimal supervision.

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co‑pays and past balances at check‑in and enter them into the batch for the day in Practice Management.
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insuranceոկire(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow‑up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 – 2 years of customer service.

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast‑paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem‑solving.
• Ability to type 40 Words Per Minute.

• Ability to travel to other sites as necessary.

• Able to sit, stand and/or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Job Type: Full‑Time

Pay Range: $18.00 – $21.00 per hour.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre‑employment background check.