Payment Operations Specialist

Finding a job can be overwhelming — plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, we’re dedicated to transforming financial services and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family, and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here.

We are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.)

We’re strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.

• Receive, process and transmit files and payments that include domestic and international wire transfers, share drafts, ACH and returns.
• Responsible for responding directly to member inquiries in a timely and professional manner while meeting all established service level agreements.
• Identify suspicious and fraudulent activity in accounts and notify the Fraud Team accordingly with accurate and detailed information for further investigation.
• Work closely with other financial institutions and dealerships regarding payoffs in an effort to eliminate errors and enhance member experience.
• Reconcile department GL accounts and resolve any outstanding balancing issues.
• Process exception files by analyzing items and accounts. Responsible for making pay/no pay decisions, and the transmission of files within established deadlines.
• Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
• Complete job responsibilities with minimal errors and adhere to legal and regulatory requirements as well as credit union policies.
• Make independent judgments and sound decisions regarding member accounts with a focus on the elimination of errors.
• Assist in overall department operations as needed such as balancing, research and member service.
• Identify and recommend process improvements, efficiencies, and opportunities for automation.
• Provide backup coverage on other departmental tasks and responsibilities when necessary.
• Work closely and collaborate with other areas of the credit union in order to identify and resolve outstanding issues.
• Comply with Bank Secrecy Act (BSA) and other compliance requirements.
• Follow all safety and security guidelines to properly safeguard member and organization assets.
• Embrace ongoing education and learn/apply new skills and software applications.
• Regular attendance and punctuality are essential functions of the job.
• Perform other job duties as assigned.

Knowledge, Skill and Ability:

• Thorough knowledge of Regulation CC and Regulation E as well as knowledge of rules and regulations (NACHA/State/FED) governing checks, ACH and Wires.
• Demonstrate strong verbal and written communication skills with peers, other departments/branches and management.
• Strong relationship building, customer service and teamwork skills.
• Strong attention to detail, problem solving and decision-making skills.
• Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
• Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
• Ability to maintain confidences.
• Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Education or Formal Training: High school diploma or GED. Two-year college degree is preferable.

Experience…