Services Assistant

Apply now Job no: 554185
Work type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

The position also assists with maintaining data integrity in the People Soft Benefits Module and supports Affordable Care Act (ACA) reporting requirements by running reports and verifying data in People Soft and PIMS. Additionally, the assistant provides support for the Common Human Resources System (CHRS) Benefits Module by participating in status calls, data standardization, testing, and implementation activities as directed. This position handles confidential and sensitive employee data and follows established security protocols.

• Assists with People Soft and Benefits Administration processes, including operations, benefits enrollment, and maintenance of employee benefits data. Supports data entry and updates in People Soft for benefits-related information under the direction of the Benefits team. Assists with activities related to the quarterly Dependent Eligibility Verification (DEV) process. Helps run and review error reports and makes corrections as instructed to ensure accuracy and compliance.
• Assists in responding to benefits-related phone calls and emails in a timely and accurate manner by providing information or routing inquiries to the appropriate team member. Provides backup support to other Benefits team members as needed to ensure smooth operations and continuity of service.
• Assists with Affordable Care Act (ACA) data entry, enrollment, and tracking activities. Supports ACA/SCO server data entry functions and helps review data for accuracy and completeness to maintain integrity for federal reporting requirements. Provides assistance in meeting key deadlines by entering ACA benefits enrollments into Employee Benefits Administration and updating Workforce Administration as directed.

The ideal candidate will have strong knowledge of HR and personnel practices, particularly in benefits administration, and demonstrate the ability to perform all key responsibilities with accuracy and efficiency. They should possess excellent organizational skills to manage multiple projects, prioritize tasks, and meet deadlines, along with proficiency in data entry and attention to detail. Effective verbal and written communication skills are essential, as is experience using People Soft HR systems to run processes, monitor completion, and interpret results.

The candidate should be a collaborative team player with outstanding interpersonal skills, capable of working independently while following direction, and contributing meaningfully to the organization’s growth. Experience in a diverse academic environment is preferred, along with the ability to share responsibility for team goals and deliver results.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

• Equivalent to three years of administrative support experience required.
• Working knowledge of People Soft functionality preferred.
• Prior experience working with employee benefits or payroll is a plus.

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

HR Service Group

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,565 (Step
1) - $5,092 (Step 20) per month.

1.0 time-base, 40 hours per week.

This is a temporary position for 1 year with no…