Counselor - Graduation, Policy and Appeals

Job no: 563437
Work type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

This position serves as the representative for Student Records in Beach Central. Under the general direction of the Senior Associate Registrar, this position is responsible for counseling students to address inquiries pertaining to Academic Appeals, and presenting related workshops in group settings to inform students of University policies and procedures. The Beach Central Counselor will review and evaluate student records and appeal documentation to determine eligibility and advise students of requirements in compliance with University policies and procedures.

This position will independently research and resolve issues and effectively communicate on a wide range of complex policies and procedures.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.

• Serve as the primary point of contact in Beach Central for all issues related to student records such as Academic Appeals, Timely Graduation, Graduation status, and other records-related topics. Meet with individuals to address and explain relevant University policies and procedures to students, faculty, staff and administrators. In group settings, present and inform students of University policies and procedures on Student Records' topics such as FERPA and registration.
• Provide assessment of appeals in relationship to graduation and student success.
• Evaluate and update student records and appeal documentation pertaining to Timely Graduation, Academic Appeals, Academic Progress, Academic Standing and Declaration/Change of Major processing, among other student-related topics.

ES - Student Records

1.0 time-base, 40 hours per week.

This is a temporary position for 1 years with no permanent status granted. Temporary assignments may expire prior to the ending date.

Student Services Professional II

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range:
  The hiring range for this position is $5,083 - $5,237 per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range:
  The CSU Classification Salary Range for this position is…