Account Manager

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

For more information, please visit the FDH Aero website.

Why Work Here?

Fast-paced & Impactful Work - Every decision helps keep aircraft flying and missions moving

Driven Team & Culture - Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities - We invest in your success with training and development

Competitive Benefits Package - Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow.  As a global team, our culture is rooted in five (5) core values that begin with the words "We are" and include: service-first, respectful, amplifiers, open-minded and accountable.

We Are Looking For

The Account Manager serves as the link between FDH Electronics and the specific accounts (customers) they've been assigned to handle. They listen carefully to a client's needs and figure out ways to achieve these objectives. The Account manager's responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

What You'll Do

As an Account Manager, you'll be responsible for:

* Be the primary point of contact and build long-term relationships with customers

* Help customers through email, phone, online presentations, screen-share and in-person meetings

* Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

* Ensure the timely and successful delivery of our solutions according to customer needs and objectives

* Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

* Forecast and track key account metrics

* Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

* Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

* Monitor and analyze customer's usage of our product

* Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

* Quoting and Selling the entire product line to customers

* Loading of new part numbers into the system

* RMA and Order Entry

* Monitor various reports including but not limited to sales flash, open orders, hold report, customer forecast report and overall portal management

* Act as the lead on customer calls and meetings along with the BDM

* Responsible for monitoring and improving the customer score card

What You Bring

* Bachelor's degree in sales, communications, or related experience

* Ability to collect, track, and analyze large amounts of data

* Exceptional verbal and written communication skills

* Adaptability and strong problem-solving skills.

* Excellent active listening skills.

* Ability to build rapport and collaborate with others within the company and externally.

Language Requirements

* French:
Required for internal communication and interaction with Québec-based clients

* English:
Required due to regular communication with clients, suppliers, and partners outside Québec

Working Conditions

* Job Type: Full-time, permanent

* Location:

Québec (on-site / hybrid / remote, as applicable)

* Schedule:

Daytime business hours

Legal & Compliance Notice

This position complies with Québec labour standards (CNESST) and applicable human-rights legislation. FDH Electronics is an equal opportunity employer and encourages applications from women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities.

Eligibility to Work

Candidates must be legally authorized to work in Canada.