Operations Associate

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job The Operations Associate independently drives day-to-day and central operations across the department, spanning care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled product and process innovation. The role exercises independent judgment to analyze operational issues, recommend and implement solutions, and partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience.

The Operations Associate partners with cross-functional stakeholders to optimize processes, improve efficiency and effectiveness, and support informed business decisions. This role also serves as a key resource for operational reporting, continuous improvement, and decision support, providing guidance and subject matter expertise on complex business and operational needs.

You Will Care Team Operations & Coordination:
Independently manage day-to-day operational support for clinicians and care teams, including supply and inventory management, equipment logistics, shared inbox and request intake, communications platform administration, and distribution list and provider directory/website updates. Track clinician continuing education and other operational compliance

Onboarding, Offboarding & Systems Administration:
Own the end-to-end onboarding and offboarding process for clinicians and staff across HR, Credentialing, IT, Applications, and clinical leadership; validate that access, equipment, and training are complete and day-one ready. Serve as administrator for clinical communication and operational platforms (e.g., Hucu, ), including user provisioning and deactivation, location and panel configuration, on-call schedules, troubleshooting, and vendor escalation.

Operational Reporting & Performance Analysis:
Monitor, analyze, and report operational and performance metrics (e.g., visits per day/week, open notes, documentation, request volume, turnaround time, onboarding readiness); identify trends and root causes and recommend actions to leadership. Build and maintain dashboards, trackers, and leadership-ready summaries that support data-driven decisions.

Product Innovation, AI & Automation:
Identify, evaluate, and implement AI-enabled and automation solutions (e.g., Microsoft Copilot, generative AI, robotic process automation, intelligent document processing) to reduce manual work and improve operational efficiency. Partner with product, IT, and clinical teams to define workflow requirements, user stories, and acceptance criteria for internal tools and platforms; support testing, pilots, rollout, end-user training, and adoption tracking.

Event Planning & Team Engagement:
Plan and execute department-wide meetings and events, including recurring All Team meetings, in-person sessions, trainings, and leadership offsites; own agenda development, content intake, presenter coordination, venue and virtual logistics, budget tracking, and run of show. Capture decisions and action items and drive follow-through to completion.

Central Operations Support:
Provide operational support to Embrace's core central services, including the Care Connect 24/7 call center, pharmacy, behavioral health, and care/case management. Coordinate workflows, handoffs, and…