Marketing & Partner Operations Manager

Chow Now is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America
, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees
. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO,
Kanika Soni
. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

As the Marketing & Partner Operations Manager, you will be the owner of the systems and infrastructure that drive demand generation and partner-sourced growth. You are expected to identify the problem impacting funnel performance and ensure the system changes are made, end-to-end, to improve efficiency across the revenue engine.

You drive impact on the acquisition side by building durable systems that make channel and partner performance visible and improvable, not just reported after the fact. You define the fix and configure the system directly as a Hub Spot admin, partnering with Business Systems, and you'll need enough fluency in Salesforce to ensure these systems connect seamlessly.

This role reports directly to the Head of Revenue Operations and will not have any direct reports.

This is a remote role based in the United States.
Please note: Chow Now is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

• Reporting & Workflows

  • Own top of funnel lead routing & assignment, scoring, enrichment, and lifecycle management, built and maintained directly in Hub Spot. Partner with Biz Systems on Lean Data-side configuration

  • Establish clear rules of engagement and ensure attribution logic is accurate, so leads are correctly mapped to the right channel — maintaining the data integrity needed to measure channel ROI with confidence.

  • Accelerate revenue and improve pipeline hygiene by implementing automations and workflows across the lead-to-customer lifecycle.

  • Proactively identify and fix funnel inefficiencies — including MQL/PQL → SQL handoff rules and SLAs with the Sales & CS Business Partner — to improve speed to lead and conversion metrics.

  • Partner with GTM Analytics and Biz Systems on Salesforce data needs for models like Propensity to Revenue or Propensity to Close — ensuring the right fields exist, data flows cleanly between systems, and resulting scores land in Salesforce in a usable way. Model logic and validation stay with GTM Strategy & Analytics.

  • Partner with the B2B Marketing team to improve lead management and nurture across all channels (marketing, partnerships, rep-gen) — how and when leads get warmed for the Sales team.

  • Deliver ad-hoc reporting for Marketing & Partnerships teams.

  • Forecast and project expected pipeline contribution by channel to support GTM planning.

• Marketing Ops

  • Own…