Customer Success Specialist
Job in
Long Beach, Los Angeles County, California, 90899, USA
Listed on 2025-12-28
Listing for:
The Strickland Group
Full Time, Part Time
position Listed on 2025-12-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Join Our Team as a Customer Success Specialist – Champion Client Satisfaction and Build Meaningful Relationships!
Are you passionate about helping others, solving problems, and ensuring customers thrive? We’re looking for a proactive and empathetic Customer Success Specialist to join our growing team. In this role, you'll serve as a trusted advisor and support system for our clients—empowering them to get the most value from our products and services.
Why You’ll Love This Role- 💼
Comprehensive Training & Onboarding: Whether you're experienced or just starting out, we provide the tools and support to help you shine. - ⏰
Flexible Work Options: Full-time or part-time opportunities with hybrid or remote flexibility. - 📈
Career Development Pathways: Clear growth opportunities into account management, customer experience, or leadership roles. - 💰
Competitive Pay Structure: Base salary plus bonus incentives for client satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, onboarding, and support.
- Build strong, lasting relationships with clients by understanding their goals and needs.
- Ensure clients are successfully using products/services and provide ongoing guidance.
- Resolve customer issues efficiently and empathetically, escalating when needed.
- Monitor client engagement and satisfaction, and take proactive steps to improve retention.
- Collaborate with internal teams (sales, product, support) to deliver a seamless customer experience.
- ✔ Excellent communication and interpersonal skills
- ✔ Strong problem-solving and conflict-resolution abilities
- ✔ Organized, detail-oriented, and tech-savvy
- ✔ Customer-first mindset with a proactive approach
- ✔ Experience in customer service, account management, or support is a plus (but not required)
- ✅ Paid training and professional development opportunities
- ✅ Health, dental, and retirement benefits
- ✅ Incentive bonuses and recognition programs
- ✅ Team-oriented environment with room for career growth
If you're driven to help others succeed and want to be a part of a positive, customer-focused team—we’d love to meet you!
👉
Apply now to become a Customer Success Specialist
—where every interaction is an opportunity to create impact.
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