Service Support Representative - Dispatch ( Temp Long , CA

Service Support Representative - Dispatch ( Temp-Hire) - Long Beach, CA

Join to apply for the Service Support Representative - Dispatch ( Temp-Hire) - Long Beach, CA role at Hydrafacial

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

As a Service Support Representative, you will play a critical role in supporting field operations by coordinating service requests, dispatching technicians, and arranging travel logistics. You will serve as a key point of contact between customers, field technicians, and internal teams—ensuring timely communication, efficient scheduling, and high‑quality service delivery. This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast‑paced environment.

This is a temp‑to‑hire opportunity based in Long Beach, CA, with a hybrid schedule that includes both in‑office and remote days each week.

• Accurately receive and document incoming service requests from customers or field staff.
• Verify the completeness and clarity of the information provided.
• Assign and dispatch service technicians based on availability, location, skill set, and priority of service requests.
• Ensure efficient route planning to minimize travel time and maximize productivity.
• Arrange travel accommodations for technicians traveling to service locations, including flights, hotels, rental cars, and other necessary transportation.
• Ensure travel plans comply with company policies and budgets.
• Provide technicians with all relevant travel details and confirmations.
• Track and monitor the status of each service call throughout the day.
• Communicate with technicians to ensure jobs are proceeding on schedule.
• Provide customers with estimated arrival times and updates if there are any delays or changes.
• Respond promptly to customer inquiries related to service calls.
• Log all service activities, travel arrangements, and updates in Salesforce.
• Maintain accurate records of Field Service cases, travel bookings, and case resolution.
• Collaborate with the Field Service Coordinator to ensure technicians have the necessary parts.
• Work closely with service manager and Tech Support to address any issues that arise.
• Prioritize emergency or high‑urgency service calls and coordinate rapid response.
• Ensure all relevant personnel are informed of high‑priority jobs.
• Ensure dispatch activities adhere to safety, regulatory, and company standards.
• Support compliance with travel policies and other relevant procedures.
• Identify opportunities to improve dispatch and travel coordination processes and share insights with management.
• Participate in training and development to enhance overall dispatch and travel support efficiency.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 1+ years of experience in a customer service, service desk, or technical support role.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Familiarity with CRM or help desk software.
• Ability to learn and adapt to proprietary systems and tools.
• Basic troubleshooting knowledge of hardware, software, and network connectivity.
• Production of timely and detailed service reports.
• Strong verbal and written communication skills.
• Professional and courteous demeanor with both internal and external customers.
• Ability to de‑escalate challenging situations calmly and effectively.

• Experience using CRM software and ticketing systems (e.g., Zendesk, Service Now) is preferred.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers.

Please no phone calls or emails.