Temporary Community Care Liaison

24 Hour Home Care is a trusted in‑home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high‑quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers.

By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance‑driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies.

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience.

The Community Care Liaison serves as the primary connection between clients, caregivers, operations, and funding partners to ensure safe, consistent, and high‑quality service delivery. This role blends in‑home evaluations with operational oversight, supporting care plan development, quality assurance, compliance monitoring, and relationship management.

• Conduct in‑home visits to assess client needs, observe care delivery, and ensure adherence to care plans and compliance requirements.
• Complete assessments and update or create care plans in response to changes in client condition, goals, or funding source requirements.
• Monitor caregiver performance, verify documentation (including EVV and timesheets), and elevate safety or service concerns as needed.
• Build relationships with clients, caregivers, and funding partners to support communication, issue resolution, and service continuity.
• Conduct quality assurance calls and follow‑ups to confirm timeliness, satisfaction, and resolution of service gaps.
• Maintain accurate, audit‑ready documentation and track trends related to compliance, service quality, and client needs.
• Support Operations through reporting, documentation audits, and special projects that enhance quality and service delivery.

Hybrid position: 60% field time and regional travel.

This is a temporary 6‑8 month assignment.

• Strong communication and interpersonal skills for building rapport with clients, caregivers, and external partners.
• Sound independent judgment and decision‑making in field‑based environments.
• High attention to detail, organization, and consistency in documentation and follow‑through.
• Problem‑solving abilities to address care issues, disruptions, or safety concerns quickly and effectively.
• Analytical thinking to identify trends and recommend program improvements.
• Ability to manage competing priorities and maintain accurate, timely documentation.
• Proficiency with CRM and documentation platforms (Salesforce preferred).
• Bilingual Spanish preferred.

• 3–5+ years of experience in home care, case management, quality assurance, or care coordination.
• Experience conducting assessments and developing or updating care plans.
• Familiarity with compliance requirements for funded care programs; VA program experience preferred.
• Reliable transportation, active driver’s license, and ability to travel regularly.

Learn more about 24 Hour Home Care's benefits for temporary employees here!

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified…