Patient Operations Specialist; LB

Patient Operations Specialist (LB)

Harbor Community Health Centers

3 days ago Be among the first 25 applicants

This range is provided by Harbor Community Health Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/hr - $27.00/hr

Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.

This position is responsible for ensuring that all patient interactions/experiences are successful by providing excellent customer service. The Patient Operations Specialist is responsible for administrative and front office functions for the health center(s).

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Scrub the schedule for the next day (reason for visit, demographic information, global alerts, ensuring time slot is correct).
• Conduct chart audit, including scrubbing of provider schedule, looking for duplicate appointments.
• Greet and acknowledge visitors/patients with respect, dignity, and an even tone.
• Ensure accurate and timely check-in/check-out patients.
• Ensure all patient registration forms are completed, scanned, and entered into patient chart.
• Effectively de-escalate visitor/patient complaints with even tone.
• Verify and update demographics as needed.
• Verify eligibility and insurance accurately when needed.
• Handle monetary transactions (cash and/or credit/debit card) for any and all cash patients, or patients with a copay.
• Stock all supplies when needed.
• Perform other duties as assigned to support Harbor
  
  CHC’s Mission and Values.

• Answer phones, address all concerns and follow up with proper documentation and notes in the electronic health record (EHR) system.
• Monitor and address tasks in Harbor
  
  CHC's patient communication platform according to Harbor
  
  CHC procedures.
• Ensure patient demographics are accurate and complete in the EHR.
• Deliver messages and route calls from patients to appropriate staff.
• Ensure all Meaningful Use information is obtained, updated, and verified in the EHR system on an ongoing, daily basis.
• Maintain department policies and ensure procedures meet HIPAA compliance, are current with industry standards, and are followed.
• Participates in internal and external audits and projects when necessary.
• Maintain metrics of wait time as required by health plans to 90 seconds.
• Maintain metrics of each call and assist time to 2.50 minutes.
• Effectively de-escalate patient complaints on calls with even tone.
• Demonstrate understanding of EHR scheduling process.
• Follow scheduling rules and process for efficiency, including maximization of visits.
• Ability to convey to patients/callers effective messaging, regarding practice protocols.
• Scrub schedule for any errors on an ongoing daily basis.
• Any additional administrative duties as directed by your Supervisor.
• Committed to providing an exceptional experience in all interactions.
• Ability to understand and manage patient appointment schedules to optimize patient flow and provider/staff productivity.
• Must have strong analytical and problem-solving skills.
• Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills.
• Must have the willingness and ability to adapt to change, including advances in technology.
• Ability to handle multiple tasks and be highly organized and detail-oriented.
• Must be able to communicate effectively, in English and Spanish, both verbally and in writing.
• Ability to work with diverse populations.
• Treat all patients and colleagues with dignity and respect.
• Committed to the mission of Harbor Community Health Centers.

• High school…