Catering Conference Services Manager

Job Description

• Responsible for prospecting, soliciting and nurturing the social catering market from start to finish for our traditional event spaces.
• Conduct any/all site inspections as required.
• Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floor plans, etc. to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
• Additional responsibilities, as outlined by Director

• Relevant Catering & Conference Services experience within an upper upscale or luxury hotel and/or similar role
• Computer literate in Microsoft Window applications required
• Excellent communication skills, both written and verbal required
• Strong leadership, excellent interpersonal skills, and problem solving abilities
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work days, nights and weekend; when necessary

• Salary range: USD $75,000-$85,000 gross per annum
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.