Senior Delivery Manager

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

You will lead the orchestration of complex healthcare software projects from kickoff to go-live. As a cross‑functional connector and execution expert, you will ensure projects move forward with clarity, feasibility, and focus. You’ll coordinate across internal and external teams to manage timelines, mitigate risks, and ensure delivery aligns to scope, quality, and product standards. Acting as a critical partner to cross‑functional teams, you will transform scoping inputs and designs into a well‑sequenced, actionable delivery plan.

You’ll support feasibility reviews, manage interdependencies, and drive project health through clear updates, thoughtful refinement, and repeatable launch practices. This role sits at the heart of delivery execution, ensuring every project moves with intention and coordination.

• Lead end‑to‑end execution for complex healthcare and public health software implementations, ensuring outcomes are achieved on time, on budget, and aligned to business objectives.
• Establish data‑driven governance practices—defining and tracking delivery metrics tied to OKRs, financial targets, timelines, and client success, while monitoring progress through dashboards, risk logs, and status reports to enable transparency and proactive decision‑making.
• Analyze project performance to identify trends, surface insights, and drive continuous improvement and operational excellence across the delivery portfolio.

• Align and activate the right mix of design, engineering, product, data, and clinical contributors at the right stages of delivery.
• Partner with Product Managers and Engineering to validate feasibility of scoped work and clarify requirements before build.
• Facilitate structured handoffs of key artifacts—e.g., onboarding docs, project briefs, Figma designs, and data specs.

• Serve as the operational point of contact for client‑facing updates, decisions, and risk mitigation.
• Manage client‑specific backlogs—translating scoped work into logical, sequenced efforts with clear dependencies as needed.
• Ensure tickets meet the definition of ready and support refinement to maintain a healthy backlog.

• Drive UAT planning, go‑live preparation, and hypercare execution across implementation projects.
• Implement analytics tracking plans, QA standards, and operational checklists to ensure launch quality.
• Contribute to and evolve delivery playbooks, templates, and standards to increase efficiency and consistency across projects.

• 5+ years of experience in delivery management, project management, or operations in a technology or consulting environment.
• Proven success managing complex, multi‑stakeholder software implementations.
• Strong organizational skills with the ability to coordinate multiple work streams and contributors.
• Excellent communication and interpersonal skills, with experience managing internal and external stakeholders.
• Familiarity with agile methodologies, Jira, Confluence, and collaborative tools like Figma and Slack.
• Detail‑oriented, structured, and proactive, with the ability to bring order and clarity to ambiguity.

• Experience working in public health, behavioral health, or government technology settings.
• Understanding of healthcare workflows, EHRs, or interoperability concepts.
• Background in user acceptance testing (UAT), go‑live planning, and hypercare delivery.
• Ability to create project dashboards, Gantt charts, or delivery health reports