IT Engineer, IT Support

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

We are looking for an IT Engineer who brings curiosity, kindness, and a genuine desire to help others. Your work will directly support the people who power Chorus by ensuring the technology they rely on every day feels effortless and empowering. You will partner closely with teams across the company to solve problems, remove friction, and create a warm, supportive experience each time someone reaches out for help.

You will report directly to our CISO and be fully embedded within the Information Security team, giving you strong opportunities for personal and professional growth as our company and capabilities continue to expand.

Success in this role relies as much on your attitude as your technical skill. We value people who listen well, communicate clearly, stay calm under pressure, and take pride in helping colleagues succeed. If you want to contribute to a mission-driven company and make a meaningful impact on our staff, customers, and communities, we would love to meet you.

• Serve as primary point of contact for support of staff computers, applications, and Identity management
• Take ownership of IT tickets and drive issues to resolution
• Manage onboarding and offboarding processes including hardware setup, access management, and license allocation
• Work closely with Information Security to maintain device compliance and assist in incident response activities
• Observe, propose, and implement processes aimed at increasing efficiency and reducing friction to provide the best possible service
• Create a friendly, respectful, and reliable support environment for all Chorus employees so that IT is seen as a trusted partner that is sought out

• 3 to 5 years of experience in IT engineering, desktop support, or a similar technical role
• Strong proficiency with macOS, including laptop setup, troubleshooting, and management through tools such as Apple Business Manager and Kandji
• Experience supporting SSO and federated identity, with working knowledge of SAML and OIDC
• Hands‑on experience administering Google Workspace
• Clear and patient communication skills, with the ability to explain technical concepts in an approachable way
• Strong organizational skills with the ability to manage competing priorities and shift smoothly between tasks
• A growth mindset and a genuine commitment to helping Chorus expand its impact on customers and the communities we serve

• Engage with an exciting, fast-growing, and diverse group of coworkers dedicated to improving lives by breaking down technology barriers.
• Work in a culturally rich environment that values diversity and inclusivity, ensuring a welcoming and supportive atmosphere for all employees
• Full medical, dental, vision and life insurance benefits
• 401K matching
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun company events and outings
• Chorus is an equal opportunity employer with a commitment to diversity and inclusion

The anticipated base salary for this position is $95,000 to $110,000 based on the Los Angeles market. The base salary offered may vary depending on several factors, including the applicant’s qualifications, relevant experience, specific skills, level of education, certifications, and the geographic location where the role will be performed.

Please note that the listed compensation details apply to the base salary only and do not include additional elements of the total compensation package, such as performance bonuses,…