Senior Technical Communicator & Escalation Lead
Listed on 2026-10-28
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IT/Tech
IT Support, Technical Support, Systems Engineer
Quinn Company seeks a Technical Communicator Supervisor to lead the centralized Technical Support team, oversee TC1/TC2 and TST personnel, and drive advanced diagnostics and escalation across service operations.
The role focuses on strategy, process improvement, KPI monitoring, and cross-functional collaboration with Service Operations, Product Support, and Caterpillar to maximize uptime and fix-first-time performance.
This is an excellent role to take on the Senior Technical Communicator & Escalation Lead role at Quinn Company.
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We would love to welcome a new Senior Technical Communicator & Escalation Lead to our team in CA, United States.
For the Senior Technical Communicator & Escalation Lead position at Quinn Company, we are reviewing applications now.
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