Onsite IT Support Specialist – POS & Systems

Job Title:IT Support Analyst
Location
:
Fully On-Site - Heartwell Golf Course (Supporting multiple locations as needed)
Address
: 6700 East Carson Street, Long Beach, CA 90808
Travel
: 10-20%
Classification
:
Full-Time, Salaried, Exempt.
Compensation
:$70,304 - $80,000

ABOUT AMERICAN GOLF
American Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member.

Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel  believe golf is more than a sport, it’s a place where relationships grow, traditions thrive, and everyone is part of the community.

Job Purpose
The IT Support Analyst provides technical and business systems support across American Golf Corporation and affiliated locations. This position is responsible for troubleshooting hardware, software, network connectivity, point-of-sale (POS) systems, and business applications to maintain reliable technology operations and minimize business disruptions.

The IT Support Analyst works closely with employees, location leadership, internal departments, and technology vendors to resolve technical issues, maintain system configurations, support technology deployments, and identify opportunities to improve system performance and the user experience.



Key Responsibilities
Technical Support and Operations

• Provide onsite and remote technical support to corporate employees and golf course locations across multiple business systems and technology platforms.
• Diagnose and resolve hardware, software, operating system, network connectivity, application, and user access issues.
• Support Windows environments, Microsoft 365, Azure services, computers, peripherals, printers, payment devices, and other technology equipment.
• Respond to support tickets, prioritize assigned requests, document troubleshooting activities, and follow issues through resolution.
• Identify recurring technical issues, investigate potential root causes, and recommend appropriate corrective actions.
• Escalate complex or high-impact technical incidents to senior IT personnel, vendors, or service providers when necessary.
• Assist with the setup, installation, configuration, maintenance, and replacement of computers, peripherals, and related technology assets.
• Provide employees with practical guidance and training on technology systems, applications, and basic security practices.

• Support the daily operation, administration, and troubleshooting of POS systems and other business applications used across American Golf locations.
• Configure and maintain POS settings, including menus, pricing, taxes, inventory items, payment devices, kitchen routing, and reporting functions as assigned.
• Assist with system updates, configuration changes, data maintenance, and troubleshooting to support operational accuracy.
• Partner with Operations, Finance, Marketing, Culinary and Beverage, and other departments to understand system requirements and resolve application issues.
• Assist with troubleshooting system integrations, reporting discrepancies, and data synchronization issues.
• Monitor recurring system problems and recommend improvements to support efficiency, accuracy, and consistent business operations.

• Assist with technology implementations, upgrades, testing, system enhancements, and equipment deployments.
• Support technology readiness for new locations, property transitions, renovations, and operational initiatives.
• Coordinate with vendors and internal IT partners to resolve technical issues, complete installations, and validate system functionality.
• Participate in system testing, troubleshooting, user training, and post-implementation support.
• Maintain accurate records of technology assets, configurations, system changes, and support activities.
• Follow established IT procedures, security standards, and change management practices.
• Identify opportunities to improve support processes, reduce recurring incidents, and strengthen technology reliability.

• Maintain clear and accurate support tickets, troubleshooting notes, system documentation, and resolution records.
• Create and update technical instructions, knowledge articles, and user support resources.
• Communicate technical issues, resolution…