Head of IT Clinical Apps: Epic Research & CTMS

1.0 FTE Full time Day - 08 Hour R2659682 Hybrid  TDS Research Technology Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

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Day - 08 Hour (United States of America)

Job Posting Overview

Manager, IT Clinical Applications – Research

About

The Role

The Manager, IT Clinical Applications – Research is a key leadership role within the Research Technology team in Technology and Digital Solutions (TDS). This vibrant and innovative team delivers critical research technology solutions and services across all of Stanford Medicine (Stanford School of Medicine, Stanford Health Care, and Stanford Children’s Health).

Reporting to the Director of Research Technology, this role leads a high-performing team of clinical application analysts and technical specialists responsible for the implementation, support, and continuous enhancement of our clinical research application suite—with a primary focus on Epic Research and our Clinical Trial Management System (CTMS). This position blends strategic people leadership with technical and operational acumen to translate clinical research needs into robust workflows, reliable service delivery, and scalable technology solutions.



Key Responsibilities & Focus

• People Leadership & Talent Development:
  Lead, coach, and mentor a talented team of application analysts. Foster psychological safety, set performance objectives, support individual career growth and onboarding, and balance team capacity across key initiatives and operational demands.
• Service Delivery & Operational Excellence:
  Own end-to-end service delivery and SLA performance for Epic Research, CTMS, and related research applications. Drive incident resolution, maintenance cycles, Service Now operational tracking, and continuous improvement.
• Strategic Alignment & Governance:
  Collaborate with principal investigators, clinical research coordinators, School of Medicine leadership, and hospital operational leaders to understand evolving research workflows. Guide requirements gathering, solution design, and technical roadmap sequencing.
• Cross-Functional Collaboration:
  
  Partner closely with peer IT managers across Integration, Infrastructure, Enterprise Analytics, and Informatics, as well as external technology vendors, to ensure seamless interoperability and system stability across the enterprise.

• Experience:
  
  9+ years of progressively responsible healthcare IT experience or equivalent.
• Demonstrated capability in leading teams, projects, or complex application portfolios within a healthcare provider or academic medical center setting.
• Technical & Domain Expertise:
• Experience with electronic health records (EHR) and clinical research workflows is required.
• Experience with the following is strongly preferred:
• Epic Research modules, billing integrations, or related clinical applications is strongly preferred.
• Clinical trial management systems (CTMS).
• Education:
  
  Bachelor’s degree in IT, Computer Science, Health Administration, Life Sciences, or a related field (or equivalent combination of education and directly related experience).
• Leadership & Interpersonal Strengths:
  Proven ability to operate effectively under ambiguity, navigate complex organizational dynamics, build trust with clinical and research stakeholders, and translate high-level strategy into sprint- and quarter-level execution.