Business Systems Analyst

Job Summary

The Business Systems Analyst is a member of the office Systems Unit and reports to the Associate Director of Systems. The Business Systems Analyst is the Financial Aid Office’s first‑tier support for automated solutions within the Academic Information System transactional and reporting environments. The incumbent works closely with the systems team and Information Technology Services (ITS) to complete a wide range of assignments and business process issues of limited to moderate complexity in support of the Financial Aid and Scholarship Office within multiple software applications.

The incumbent is expected to demonstrate good judgment in selecting methods and techniques to obtain solutions.

Budgeted Salary
: $35.00 - $39.00 / Hourly. Salary commensurate with skills, qualifications and experience.

Benefits Level Eligibility
:
Full benefits

Schedule Information
:
Full‑time, Fixed – 40 Hours per Week, Monday to Friday, Day shift.

Work Location
: UC Santa Cruz Main Campus

Travel
:
Never or Rarely

• System Modifications, Enhancements & Upgrades (20%)
  • Formulates and defines limited to moderately complex systems scope and objectives; analyzes business processes and problems to understand and validate functional business requirements to meet end‑user needs.
  • Gathers, analyzes, and documents functional business requirements.
• Change Management (20%)
  • Identifies, evaluates, and develops limited to moderately complex systems and procedures.
  • Executes unit integration and acceptance testing according to the developed plan.
  • May participate in cross‑functional teams to address business process or systems issues.
• Production Support (20%)
  • Maintains and reviews results of Financial Aid production schedule and works with Senior Business Systems Analysts and developers to resolve problems, maintain records, and recommend changes.
  • Coordinates distribution of system output to staff.
• Documentation and Security (15%)
  • Assists with project plan development and end‑user documentation & security.
  • Gathers and analyzes data to prepare business processes and procedural documentation.
  • Assists with implementation of changes in security, development, maintenance, system standards, and creation of specifications.
• Reporting (15%)
  • Assists with data analysis, development, and maintenance of end‑user reports.
• Support (10%)
  • Assists in troubleshooting and resolution of customer‑reported issues related to enterprise solutions.
  • Helps develop basic user interface designs.
  • Provides support on new applications.

• Bachelor’s degree in a related area and/or equivalent experience / training.
• Strong interpersonal and communication skills (verbal and written) to represent the department.
• Demonstrated ability to work with others from diverse backgrounds.
• Ability to manage competing and complex priorities simultaneously.
• Self‑motivated and works independently and as part of a team; able to learn effectively and meet deadlines.
• Demonstrates problem‑solving skills.
• Effective team player and ability to collaborate with both technical and non‑technical staff.
• Attention to detail and ability to thoroughly execute on tasks; excellent organizational skills.
• Basic knowledge of SQL or data visualization tools.
• One year of experience in the information technology field or related area.

• Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree.
• Experience in People Soft Student Financial Aid systems programming and administration.
• Experience working in higher education in financial aid, either back‑end or front‑end support.
• Working knowledge of SQL and complex database structures.

• Selected candidate will be required to…