Senior ServiceNow Developer

1.0 FTE Full time Day - 08 Hour R2655213 Hybrid  TDS Bus Workflow Automation Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

We are looking for a seasoned Service Now professional with deep platform-level knowledge and a proven track record of designing, implementing, and supporting enterprise-scale Service Now solutions. The successful candidate will be a proactive problem solver who can quickly understand business challenges, recommend innovative solutions, and validate ideas through rapid proof-of-concepts.

• Advanced expertise across the Service Now platform and ITSM capabilities.
• Strong development experience, including integrations, workflow automation, platform customization, and best-practice solution design.
• A consultative and solution-focused approach to addressing business needs.
• The ability to independently evaluate new Service Now products and accelerate adoption through rapid experimentation and POCs.

The Admin / Developer for Service now will be responsible for configuring, administering and scripting the Service Now ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use Service Now.

Stanford Health Care

• Configuration/Customization of the Service Now system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now
• Performs integrations and process automation using Service Now Orchestration
• Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Load, manipulate and maintain data between Service-now and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now roadmap
• Thorough understanding of ITIL/ITSM processes
• Performs system and integration testing with sample and live data
• Monitor health, usage and overall compliance of the application

• Bachelor's degree in Computer Science or equivalent experience in a work related field/discipline

• Three (3) years of directly related work experience

• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Java script, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision

• None

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me:
  Anticipate my needs and…