Hybrid Service Desk Lead – ITSM & Team Excellence
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IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Nautilus International Holding Corp seeks a Service Desk Manager to lead a modern IT Help Desk supporting ~400 employees across port terminals, cruise operations, and offices. You will manage a 5–6 person team, own the Fresh service ITSM platform, and drive metrics such as FCR, MTTR, and CSAT.
In this role you will partner with IT Governance to deliver repeatable, auditable service delivery, own IT procurement for end-user computing, and maintain the enterprise software license renewals.
This opportunity is for the Hybrid Service Desk Lead – ITSM & Team Excellence role at Nautilus International Holding Corporation.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Long Beach, CA, United States.
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