Hardware & AI Support Specialist
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IT/Tech
HelpDesk/Support, Hardware Engineer, Technical Support, IT Support
Job Description & How to Apply Below
Pocket is looking for a hands-on customer support specialist to help customers of a hardware/software product. You’ll own tickets from start to finish, troubleshooting device and software issues, and documenting solutions to empower our AI agent and knowledge base.
You’ll work in a distributed team across time zones, handling high-volume inquiries with empathy and clear communication to improve the customer experience and ensure timely resolutions.
Join us at Pocket Worlds as our next Hardware & AI Support Specialist in San Francisco, CA, United States.
This opportunity is for the Hardware & AI Support Specialist role at Pocket Worlds.
We are seeking a motivated Hardware & AI Support Specialist to join Pocket Worlds in San Francisco, CA, United States.
Consider building your career as a Hardware & AI Support Specialist at Pocket Worlds.
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