CSS II: Complex SaaS Escalations & Root Cause

Upshop is seeking a Customer Support Specialist II to own complex escalated tickets, tracing issues across configurations, data, and integrations. You will replicate environments, verify root causes, and prepare a robust handoff with evidence for engineering teams.

You will mentor CSS I staff, manage multiple tickets with SLAs, and contribute to playbooks. Expect on-call rotation, cross-functional collaboration, and responsible use of AI tools in investigations.

Our team is growing, and we are hiring a CSS II:
Complex SaaS Escalations & Root Cause in CA, United States.

Step into the CSS II:
Complex SaaS Escalations & Root Cause role at Upshop in CA, United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.