Senior Information Technology Specialist, Isd; Source-To- Transformation​/Eprocurement

Position Overview

The Senior Information Technology Specialist, ISD (Source‑To‑Pay Transformation/eProcurement) will manage technical support for Los Angeles County’s new enterprise e‑procurement system. This role involves close collaboration with executives and key stakeholders across County departments to develop project plans and ensure successful implementation. The system aims to optimize the Source‑To‑Pay process, enhancing efficiency and effectiveness while enabling large‑scale transformation in a highly matrixed organization of over 40 County departments, with a combined annual spend exceeding $10 billion.

Success in this position requires a strategic systems mindset, strong leadership and project management skills, and demonstrated expertise in current industry technologies that will form the foundation of the new system.

• Acts as a senior technology consultant and liaison to departmental project teams, customer management, and contractors in a highly specialized field of information technology systems design and development, and implementation with an emphasis on the County's enterprise e‑Procurement System.
• Leads the e‑Procurement Division's technical resources and provides direction on workload and assignments of team members, including information technology specialists, analysts, application developers, technicians, and Contractor personnel.
• Leads multiple work streams of technical resources for all project phases of the new system, including design, development, implementation, and post‑implementation support.
• Identifies technical requirements derived from business requirements, functional designs, process designs (including scenario design and flow mapping), prototyping, testing, training, and ongoing support models and procedures.
• Serves as single‑threaded owner accountable for the technical deliverables that comprise the Source‑To‑Pay transformation and implementation.
• Provides final review and approval for the Source‑To‑Pay system project contractor technical deliverables.
• Designs service delivery models and performance frameworks to enhance responsiveness and efficiency, including collaborating with stakeholders to define technical support requirements, ensuring alignment and seamless service integration and driving excellence and quality, and fostering positive customer experiences.
• Develops and implements operating plans, data reporting structure, and appropriate Key Performance Indicators (KPIs) to measure effectiveness of technical support.
• Focuses on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughput, and improved cycle times and documents all technical support processes.
• Develops public/private partnerships to meet customer requirements.
• Manages ongoing operational functions related to procurement technology and programs, and ensures existing systems are maintained, up to date, monitored, secure and operating efficiently.
• Advises ISD and County executive management concerning the current and future direction of technological developments related to e‑Procurement.
• Acts as an advisor to ISD executive management on strategic IT policy decisions.

• Four years of experience within the last five years at the level of Los Angeles County's class of Information Technology Specialist, ISD, or four years of management experience within the last five years at the level of the Los Angeles County's class of Section Manager, Information Technology, ISD, or higher.
• Experience at the level of Information Technology Specialist, ISD is defined as acting as a consultant, technical expert, systems/solutions architect, or project manager in a technical and specialized…