Hybrid Service Desk Lead – ITSM & Team Excellence
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IT/Tech
Job Description & How to Apply Below
Nautilus International Holding Corp seeks a Service Desk Manager to lead a modern IT Help Desk supporting ~400 employees across port terminals, cruise operations, and offices. You will manage a 5–6 person team, own the Fresh service ITSM platform, and drive metrics such as FCR, MTTR, and CSAT.
In this role you will partner with IT Governance to deliver repeatable, auditable service delivery, own IT procurement for end-user computing, and maintain the enterprise software license renewals.
The Hybrid Service Desk Lead – ITSM & Team Excellence position in the Management & Operations, IT & Technology field is open for applications.
Are you ready to take on the Hybrid Service Desk Lead – ITSM & Team Excellence role at Nautilus International Holding Corporation?
We would love to welcome a new Hybrid Service Desk Lead – ITSM & Team Excellence to our team in Long Beach, CA, United States.
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