Equipment Service Technician

Equipment Service Technician

Location:

Long Beach, CA, 90801 (Remote)

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They strive for One Of A Kind experiences as they perform immediate equipment servicing and identify, quote and coordinate service offerings to meet Customer needs.

Successful incumbent performs effective on‑site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro‑mechanical and electronic units primarily in a hospital environment under a highly regulated, time‑sensitive environment. Our technicians provide Customers with basic information, pricing and options, and focus on clear, proactive communications during all service phases to optimize Customer operations. This role demonstrates high adaptability and sound judgement to changing needs and demands.

Partnering with cross‑functional teams (Tech Support, Engineering, Service Contract Management) and escalates issues appropriately. Utilizes advanced technology platforms to complete compliance‑regulatory requirements, resolve and document troubleshooting issues and improve the overall Customer experience.

Successful incumbent demonstrates fundamental skills and competence in being a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This includes successful completion of STERIS technical and Customer engagement training (Achieving One of Kind Service).

• Drive Customer satisfaction through pro‑active communication and commitment to resolving Customer issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Perform Customer training and in‑servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
• Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on‑site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on‑site Customer Service Logs according to STERIS procedures;
  
  and maintain tools and parts inventory to prescribed levels.
• Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro‑actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer's expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes.
  
  Actively seek continuing education opportunities.
• Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to…