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Bilingual Mandarin​/English Customer Success — Retention Lead

Listing for: Yelp
Full Time position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 50000 - 61000 USD Yearly USD 50000.00 61000.00 YEAR

Job Description & How to Apply Below

Yelp is seeking a bilingual Mandarin/English Customer Success Specialist for a remote role focused on inbound retention. You will support, educate, and retain advertisers after sale, delivering a 5-star experience and helping clients see value from their Yelp investments.

The role requires residing in the United States (excluding the Bay Area). You will work with both English and Mandarin-speaking customers, handling inquiries by phone and email and achieving monthly goals.

Are you ready to take on the Bilingual Mandarin/English Customer Success — Retention Lead role at Yelp?

This is an excellent opportunity to take on the Bilingual Mandarin/English Customer Success — Retention Lead role at Yelp.

As a Bilingual Mandarin/English Customer Success — Retention Lead, you will play an important part at Yelp in Bakersfield, CA, United States.

We invite applications for the Bilingual Mandarin/English Customer Success — Retention Lead position located in Bakersfield, CA, United States.

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