General Manager, Willmore

Description

Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the General Manager
, Willmore HOA, Long Beach, CA.

Property Management Professionals LLC (PMP) is an industry-leading association management firm providing extraordinary services to common interest developments throughout California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

PMP’s General Manager is responsible for providing on-site management services. The ideal candidate will possess strong leadership and communication skills, a passion for providing extraordinary customer service, and a positive demeanor.

• Provide extraordinary service to all residents, ensuring PMP’s unique brand of white glove service.
• Perform regular common area tours and inspections, and violation walks to ensure rule compliance.
• Process all maintenance work order requests and see them through fruition.
• Populate and disseminate PMP’s week Action Item Tracker to the Board of Directors, reflecting all open action items and delegation of duties.
• Secure vendor estimates/bids for the Board’s review and approval as necessary.
• Collaborate with association vendors to ensure work is being done pursuant to the approve contract and to the community’s standards.
• Proactively update PMP Gateway, our innovative online resident and Board Member portal.
• Prepare meeting agendas and Board Package in advance of Board Meetings.
• Prepare and disseminate to the Board draft meeting minutes within 2 business days following Board Meetings.
• Handle all Board Member and resident communications, posting notices as necessary to meet civil code deadlines.
• Process architectural applications for Committee/Board approval.
• Work with PMP’s Property Accountant to ensure monthly financials are completed and disseminated to the Board in a timely fashion.
• Ensure association invoices are reviewed, coded, and processed in a timely manner.
• Drive Association reserve improvements and repairs and oversee special projects.
• Address after hour’s emergency matters.
• Participate in on-going training and professional development.
• Perform additional duties as requested by the Board of Directors.

• 4 Year College Degree
• Association industry credentials preferred, i.e. CACM, AMS, CCAM
• 5-10 Years of experience as an on-site General Manager, or experience in a similar role
• Management of Associations with mixed-use commercial or retail space preferred
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and Power Point
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Mid-Senior level

Full-time

Management and Manufacturing

Technology, Information and Internet

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