Director Market

Position: Director Market Performance
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job The Director of Market Performance is responsible for developing, operating, and continuously improving the provider performance management framework across the enterprise. This role partners with subject matter experts, market leaders, Provider Relations, technology, analytics, and operational teams to define key performance indicators, generate actionable insights, build performance improvement playbooks, and drive execution strategies that improve quality, member experience, affordability, coding accuracy, access, and provider performance outcomes.

The Director serves as a key leader in the Market Performance Center of Excellence, enabling scalable provider engagement strategies, operational transformation initiatives, and performance improvement programs across all markets.

You Will Lead the development, maintenance, and continuous improvement of enterprise-wide provider performance playbooks, frameworks, and execution standards across all markets.

Partner with subject matter experts and business leaders to define, operationalize, and monitor key performance indicators across quality, cost, growth, member experience, access, risk adjustment, coding accuracy, and provider performance.

Design scalable methodologies to identify performance opportunities, document interventions, track outcomes, and measure provider group and market-level performance improvement.

Translate data, analytics, and performance insights into actionable provider interventions that improve quality outcomes, Stars performance, affordability, coding accuracy, access, and member experience.

Create standardized performance improvement tools, executive-ready reporting, provider-facing materials, scorecards, dashboards, training content, and engagement resources.

Establish governance processes to monitor performance trends, identify risks, evaluate intervention effectiveness, and recommend corrective actions across provider partners and markets.

Serve as the business lead for operational initiatives that impact provider performance, including encounter submission onboarding, gap closure processes, provider training, vendor management, and audit reporting frameworks.

Drive implementation of innovative provider performance and operational transformation programs, including advanced coding accuracy initiatives, and technology-enabled process improvements.

Lead change management and training efforts to support adoption of provider engagement standards, performance improvement programs, reporting practices, and market performance strategies.

Design and…