Manager, Social Work Services

Job Description - Manager, Social Work Services (LON
016050)

Job Description

Manager, Social Work Services - ( LON
016050 )

Description

Title:
Manager, Social Work Services

Location:
Long Beach

Department:
Social Work Services

Status:
Full-time

Shift: Day

Pay Range*: $ - $/annually

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.

Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

This position requires the full understanding and active participation in fulfilling the mission of Memorial Care, Long Beach Medical Center. It is expected that the employee demonstrate behavior consistent with our core values:
Integrity, Accountability, Best Practices, Compassion and Synergy, and role model’s customer service attributes. The employee shall support Long Beach Medical Center’s strategic plan and participate in and advocate performance improvement and patient safety activities.

Under the direction of the Director of Social Work Services, the Manager of Social Work Services provides overall management of the department. Responsibilities include planning, organizing, staffing, directing, and controlling care coordination activities. The Manager is responsible for providing oversight and broad direction of social work services to meet the psychosocial, emotional, financial, and spiritual needs of patients and their families, to assist them in adjusting to problems related to acute or chronic illnesses and/or disability, and to facilitate comprehensive dispositional planning in conjunction with other health care professionals and community agencies.

The Manager of Social Work Services works closely with the medical staff and LBMC leadership to identify patient care needs and assist in removal of barriers for a safe and timely discharge. T he Manager is responsible for ensuring delivery of quality patient care in compliance with all regulations, adherence to hospital policies and procedures, and overseeing customer service, patient satisfaction and staff performance and competence.

Hires, develops, and maintains performance and competence of clinical personnel.

Provides quality services through effective management, planning and education.

Participates in the development and implementation of goals, objectives, policies and procedures for the assigned department.

Collaborates with the Director to manage the operational and capital budget for the unit to meet financial goals.

Ensures cost-effective daily operations and allocation of resources.

Maintains effective staffing plans, achieves staff productivity goals.

Achieves employee engagement goals

Monitors the appropriate unit metrics to assure high levels of patient satisfaction and regulatory requirements are being met.

Supports the strategic plan and the goals and direction of the performance improvement plan.

Works closely with nursing and medical staff leadership to ensure effective and efficient operations of the unit.

Responds to and resolves difficult and sensitive…