Senior Manager, CX Ops & Customer Trust
Listed on 2026-11-05
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Management
Operations Management, Project & Program Management
FIGS is seeking a Senior Manager of Customer Experience to drive operational excellence across CX operations. You will own day-to-day health of CX performance, partner with internal teams and vendors, and lead strategic initiatives to protect customers and elevate experiences for healthcare professionals.
Leading a global, remote CX team, you will optimize SLAs, CSAT, NPS, and fraud prevention programs, while shaping programs like Surprise & Delight to strengthen loyalty and trust in FIGS.
We are looking to fill the Senior Manager, CX Ops & Customer Trust position at Remote in San Francisco, CA, United States.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 122..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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