Job Description & How to Apply Below
Job Description Req#: 2578a4e2-090a-4692-8e7a-a5210053c65d
At Café Sevilla, the Busser position is responsible for assisting the wait staff during any given shift while also maintaining a clean and organized venue for both employees and guests. The ability to passionately communicate Sevilla’s unique characteristics to our guests, positively contribute to our work environment, and follow Company, state and federal regulations are the keys to success as a Busser at Café Sevilla!
For the Busser position, there are both the Stocking Busser (BS) and Busser Runner (BR). On busier shifts, there will be a Busser assigned specifically to each and will be listed on the Daily Player's List. If there is only one Busser working, then the duties of both positions are to be completed by that one Busser. Any duties/responsibilities listed below not specifically noted as Stocking Busser or Busser Runner apply to all Busser positions.
Position
Responsibilities
Use the Opening and Closing Checklists on a daily basis to track completion of opening and closing procedures.Create the best guest experience and cultivate customer return.Respond to guests' needs or requests in a timely manner.Knowledge of the Sevilla Steps of Service for Servers and Bartenders.Maintain table settings by removing finished courses and replenishing utensils.Support wait staff by assisting them with the delivery of food and retrieval of supplies they may require.Help out with other positions in the restaurant as needed.Prepare dining areas for guests by setting tables and stocking all necessary supplies prior to the beginning of service.Stocking Busser:Clear and aid dishwasher receiving area.Carry dirty dishes from bus area to dishwasher.Maintain stock of all supplies during service hours for timely table resetting.Mop and clean spills.Regularly conduct restroom checks and replenish supplies as needed. Always check for cleanliness. Correct as necessary.Maintain all side work and room appearance to the proper standards.Running Busser:Monitor ticket times for all items in the kitchen. Notify Chef & Manager when ticket times get to be abnormally long.Ensure all food and drink items delivered to a guest meet Sevilla expectations and are accurate to the recipe.Bus Help should never pick up anything directly from the table when guests are present. Anything must go through hands of the server first, and bus help can only directly assist the server.When in practice at your location, proper preparation and service of coffee beverages on designated shifts.Communicate with Host staff regarding table availability.Ensure every guest is having an enjoyable and memorable dining experience. Provide assistance for the positive resolution of guest concerns. Notify Server/Management immediately when concerns arise.Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies.Immediately report any maintenance, security, and/or safety issues or concerns to a Manager.Other work duties as assigned by Management.Must always carry a tray.Maintain clean, organized, and safe work areas.Adhere to all daily and weekly cleaning schedules.Provide great customer service.Engage with guests to ensure they're happy with food and service.Knowledge of all Best Practices applicable to job code.Completion of all assigned training tests & courses.TEAM WORK - Always keep a positive work attitude and friendly demeanor with the ability to work well with coworkers and as a team when necessary. ONE TEAM, ONE MISSION!Adhere to uniform expectation per Sevilla Handbook and uniform policy.Additional Responsibilities
Clock-in and out for each work day properly. Clock-in upon arrival, clock-out when leaving for meal period/10 minute break, clock-in upon return, and clock-out when the work day has ended.All breaks must be taken per Company Policy outlined in the Sevilla Handbook.Take a meal period when 6 or more hours are worked in one work shift.Immediately notify a manager if you feel you are not able to take a meal period or 10-minute break for any reason.Attend and participate in all mandatory staff meetings.Report suspicions of harassment,…
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