General Manager

General Manager

We are looking for excellent General Manager candidates to join our management team. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service, and proactively manage the front‑ and back‑of‑house team. The ideal candidate focuses on excellent customer service and operational results, has demonstrated restaurant leadership experience, and is passionate about growing the business and developing their team.

• Minimum of 2 years of previous food service or restaurant supervisory experience.
• Food Handler Certification required – can be obtained during onboarding training.
• Experience using a computer and register (POS) system.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.
• Spanish speaking a plus.

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for recruiting, selecting, orienting, training, assigning, and scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity; communicates job expectations to the staff; plans, monitors, and reviews performance; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with the District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure the team and restaurant meet standards.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and sets a positive example for the shift team.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolves issues with food preparation; helps the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
• Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, injury reporting, meetings, equipment maintenance, etc.; complies with health and legal regulations.
• Accomplishes company goals by accepting ownership for new and different job responsibilities; explores opportunities to add value.
• Meets restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
• Maintains operational standards and requirements; identifies and communicates maintenance problems to the Facilities Department; maintains all facilities to Wingstop’s company standards; ensures communication is passed across the organization from the General Manager and District Manager to every team member.
• Uses company-provided tools to coach, mentor, and develop team members to ensure a high‑performing restaurant team; leverages the support of the Restaurant Support Center; ensures all risk‑management issues follow company standards.
• Has strong business acumen and drives results through team collaboration to achieve store metrics.

• Guest service mentality with a genuine desire to serve guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and an interest in self‑improvement.
• Ability to measure performance subjectively and objectively.
• Cultivates an attractive culture within the restaurant.
• Handles numerous job duties essential to running a restaurant.
• Competent in key areas of responsibility, including labor management, store operations, and guest relations.
• Superior leadership, organizational, and time‑management skills.
• Possesses a confident and professional demeanor; inspires trust, models best practices, and cultivates morale and teamwork among team members.
• Proactive problem‑solver and decision‑maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Can lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Can stand for long periods of time and work in a fast‑paced environment.

• Medical, Rx, dental, and vision insurance packages for full‑time employees.
• Life insurance – $25k company provided with election of health benefits.
• PTO.
• Cell phone reimbursement.

Hourly job | Compensation Range: $22.00–$30.00 per hour. Yearly total compensation: $65K–$85K (DOE and location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401(k), free meals.

WINGSTOP – FWS is an independent owned and operated franchisee. Equal Opportunity Employer.