Field Service Supervisor

Your Job

John Zink is hiring a Field Service Working Supervisor for the West Region!

A successful candidate for this role will be responsible for direct customer relationship maintaining and building and supervising the training and mentoring of field technicians for their Region. They will be expected to install, test, troubleshoot, and repair a wide variety of mechanical, electrical, and control equipment on our manufactured and packaged equipment. Our manufactured equipment skids and products are critical and necessary for the control of VOC emissions for landfill, biogas processing, crude oil, and refined fuels terminals.

To be successful, the Field Service Supervisor will have to supervise a team of service technicians and be able to solve problems with little or no outside input. Good Time Management skills, project planning, and manpower planning are critical to succeed in this position. The chosen candidate will be responsible for meeting all the safety, health and performance training requirements for themselves and their direct reports and ensure they are in 100% compliance.

This equipment includes, but is not limited to, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, and programmable logic controllers (PLC.), HMI screens, VFD's, and other control equipment.

John Zink Company, a Koch Engineered Solutions (KES) company, serves customers with innovative, engineered-to-order solutions. Our equipment group business supplies components for applications in various markets with a focus on the refining and petrochemical Industry. Our Field Service Technicians support our customers at their sites across the country with their commissioning, maintenance and other service needs.

• Management and administrative tasks for hiring, training, deployment and continued development and mentoring of all direct report employees.
• Review and correction of all direct report electronic logs, weekly time keeping, service reports, and miscellaneous HR issues.
• Quick resolution and redirection on field issues as they develop
• Developing key relationships with customers on a local and corporate level to gain market share for the Region and strengthen our competitive advantage for service quality and customer satisfaction.
• Monitor employee performance and provide annual evaluations for direct reports.
• This position will also include working directly with supporting troubleshooting, starting up and maintaining, our manufactured equipment at customer job sites.

• Previous relevant field technical experience
• Understanding and applying National Electrical Code (NEC)
• General electrical and mechanical skills
• Instrumentation and electrical systems experience
• Ability to read, understand, and mark-up electrical, mechanical drawings and P&'s, as needed.
• Experience with Microsoft Outlook, Excel and Word
• Currently hold a Transportation Workers Identification Credential (TWIC) badge as mandated by the Department of Homeland Security/TSA or ability to obtain one shortly after taking this position.
• Ability to travel a minimum of 50% of the time. A higher amount of travel will be required during the first six to 12 months in this role.
• Must possess and maintain a valid driver's license and passport
• Ability to work overtime
• Must be able to respond to service calls and call outs 24/7

• Flexibility to work various schedules as needed to meet demands of field projects, including travel and extended overnight stay and at times through weekends
• Ability to wear Personal Protective Equipment such as hard hat, safety glasses, gloves, flame retardant clothing (FRC,) safety toe boots, negative and positive pressure respirators, etc.
• Ability to lift and carry a minimum of 50 lbs. frequently
• Ability to sit, crawl, stoop, stand, kneel, crouch, climb and stand for large portion of workday.
• Ability to enter and work in confined spaces with small openings for short periods of time.
• Ability to work in hot, cold or inclement climate conditions (100% outdoor working conditions)
• Position requires the ability to wear a respirator and pass a respirator fit test
• A…