Veteran Homeless and Case Manager Specialist

Veteran Homeless Housing and Benefits Case Manager Specialist

2 days ago – Be among the first 25 applicants

Mental Health America of Los Angeles (MHALA) has pioneered mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is one of the largest and most comprehensive nonprofit mental health agencies in Los Angeles County, supporting over 19,000 low‑income and no‑income individuals annually with integrated services.

MHALA’s impact spans mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition‑age youth. MHALA also offers workforce training programs and promotes a culture of communication, collaboration, transparency, and a healthy work/life balance, encouraging employees to engage in self‑care with a 35‑hour workweek.

Veteran Housing And Benefits Specialist – 35 hours per week / $24.00 per hour (actual compensation determined based on experience and other factors permitted by law).

Summary: Under direct supervision of the Program Manager, provide housing placement, support, and case‑management services for eligible homeless veteran families through outreach, assessment, and engagement of potential members. Assist veterans and their families in finding and accessing community linkages and resources through intensive case‑management services based on the housing first and psychosocial rehabilitation model.

Essential Duties and Responsibilities (not exhaustive; other duties may be assigned as deemed appropriate by the supervisor or program director). Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, provided it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. The Agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Interface with government, community, and private agencies to obtain rental subsidies, subsidized loans, or other available resources for transitional and permanent housing for veterans and their families.
• Assist and coach members through all steps of completing the application process.
• Provide follow‑up during the application process and act as a housing counselor and advocate to help members obtain and keep housing, health care benefits, entitlements, etc.
• Conduct individual and community‑based presentations regarding MHA’s housing programs and work with landlords and property management companies to generate housing opportunities through advocacy, information, and education.
• Through the use of Motivational Interviewing and Harm Reduction practices, provide and/or arrange for necessary services for members moving into new housing.
• Provide or arrange for regular home visits, in‑home case management support, and community‑based referrals to assist members in staying successfully housed.
• When necessary, act as a liaison with the landlord, other service providers, or other tenants to clarify expectations and resolve issues and problems.
• Represent MHALA at community housing provider meetings, HUD‑VASH and LAHSA meetings and other similar events. Work to stay current with technical and administrative changes in various housing programs and their requirements.
• Network with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems, and maintain a professional network of referral resources for housing and support services.
• Attend and participate in staff meetings and other aspects of the day‑to‑day operations and community life of the agency.
• Work cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the agency and the veterans and their families it serves.
• Assist and support program documentation standards of staff in accordance with MHALA, county contracted provider, and funding source standards and requirements, and…